Workflow Optimisation
Definition
Workflow optimisation is improving how work moves through a process to reduce time, cost, and errors. It can involve redesigning steps, removing bottlenecks, and introducing automation or AI. Optimization should be measured against outcomes.
Business Context
Examples include speeding up approvals, reducing handoffs, improving triage, and reducing rework. AI helps by prioritizing tasks, detecting exceptions, and recommending actions.
Why it Matters
It improves throughput and reliability without requiring more headcount.


