Process Intelligence
Definition
Process intelligence is using data to understand how processes actually run, not how they are supposed to run. It identifies bottlenecks, variations, and inefficiencies. It supports redesign by showing evidence.
Business Context
It is used in operations, finance, and service teams to diagnose delays, rework, and failures. It often combines event data with analytics to reveal where time and cost accumulate.
Why it Matters
It turns process improvement into an evidence based discipline.


