Operational Analytics
Definition
Operational analytics applies analysis to operational processes to improve efficiency, quality, and throughput. It focuses on how work is performed and where time and cost are lost. It differs from financial reporting by targeting execution.
Business Context
It is used to monitor cycle times, backlog, rework, SLA performance, and process failures. When paired with AI, it can surface drivers and recommended interventions.
Why it Matters
It improves performance by pinpointing what to fix, not just what happened.


