Natural Language Processing (NLP)

Definition

Natural Language Processing (NLP) is a field of artificial intelligence that enables systems to understand, interpret, and generate human language in text or speech. It allows software to process unstructured language and convert it into structured information that can be analyzed or acted upon.

Business Context

Businesses use NLP in customer support automation, document processing, search, and communication workflows. It is commonly applied to classify messages, extract key information, summarize content, and respond to users in natural language across channels such as chat, email, and voice.

Why it Matters

It allows businesses to handle language-heavy tasks at scale with speed and consistency.