Intelligent Automation
Definition
Intelligent automation combines automation with AI so workflows can handle variation and exceptions. Automation runs the routine steps, AI helps interpret inputs and decide what should happen next. It is most valuable in messy real world processes.
Business Context
Examples include document processing, email triage, invoice categorization, exception routing, and prioritization queues. The system must stay explainable so teams trust it.
Why it Matters
It increases automation coverage by handling cases that rules alone cannot manage.


