AI Adoption
Definition
AI adoption is the process of introducing AI into a business in a way that people actually use. It includes selecting use cases, integrating AI into workflows, training teams, and measuring outcomes. Adoption is complete when AI becomes part of daily work, not when a pilot is launched.
Business Context
Common adoption points include customer support, reporting, lead qualification, forecasting, and internal operations. The highest adoption happens when AI is embedded into existing tools and decisions rather than added as a separate destination.
Why it Matters
AI only creates value when it is used consistently and trusted by the people doing the work.


